Houston Hospital Honored for Commitment to Quality

Memorial Hermann Greater Heights Hospital Is a Finalist for the 2016 AHA-McKesson Quest for Quality Prize
Audio: 
Susan Jadlowski, Senior Vice President and CEO from Memorial Hermann Greater Heights

(Houston, TX, Thursday, July 14, 2016) - The American Hospital Association is committed to recognizing hospital excellence.  Each year, the AHA-McKesson Quest for Quality prize is awarded to hospitals for their exemplary achievements in quality, safety and patient-centered care.

This year, Memorial Hermann Greater Heights Hospital is a finalist for the 2016 AHA-McKesson Quest for Quality Prize. 

Susan Jadlowski, Senior Vice President and CEO from Memorial Hermann Greater Heights, describes the hospital’s award-winning program.

SOUNDBITE #1:

WE HAVE BUILT A PERVASIVE CULTURE OF SAFETY THAT IS EMBRACED BY AN ENGAGED TEAM OF LEADERS AND FULLY SUPPORTED BY DEDICATED FRONT-LINE STAFF. AND WE ARE COMMITTED TO THE COMMUNITY THROUGH OUR WORK IN OUR NEIGHBORHOOD AND URGENT CARE CLINICS AND WITH HOMELESS PATIENTS AS WELL AS PATIENTS WITH CHRONIC DISEASES.

SOUNDBITE #2:

WE MAKE PATIENT AND FAMILY ENGAGEMENT A PRIORITY BY ENCOURAGING FAMILIES TO BE INVOLVED IN THE CARE AND PROVIDING TWENTY FOUR HOUR TRANSLATION SERVICES WITH A BEDSIDE TELEPHONE. OUR OTHER PATIENT-FRIENDLY INNOVATIONS INCLUDE OUR FAMILY CALL AND SIMPLIFIED BILLING.

For more information, visit www.aha.org/questforquality.   

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